Job Opportunity

Technoholicas is seeking a tech-savvy, solution-oriented Desktop Support Specialist to join our global IT infrastructure support team onsite at our Tariq Road office in Karachi. This role is a perfect launchpad for early-career IT professionals or highly articulate fresh graduates who want to build a career in technical operations while supporting international clients.

If you have a strong troubleshooting mindset, excellent English communication skills, and enjoy solving hardware and software challenges, we want to hear from you.

📋 Position Overview

Company: Technoholicas
Role: Desktop Support Specialist
Location: Tariq Road, Karachi (Onsite)
Shift: Night Shift 🌙
Timings: 7:00 PM – 4:00 AM (9-hour shift, aligned with international business hours)
Employment Type: Full-Time

🚀 Key Responsibilities

End-User Technical Support: Diagnose, troubleshoot, and resolve hardware, software, and network issues for local and international users via remote support tools, email, and live communication channels.
OS & Software Deployment: Configure, install, and maintain desktop ecosystems across multiple platforms, including Windows and macOS environments.
Access & Security Management: Set up user accounts, manage active directory structures, configure email clients, and ensure corporate endpoint security protocols are strictly followed.
Incident Documentation: Log, track, and close technical support tickets within the company's internal IT service management (ITSM) platform, escalating complex queries to tier-2 engineering when necessary.
Client Relations: Deliver empathetic, exceptionally clear technical assistance, ensuring a customer-centric support experience for global corporate stakeholders.

🎯 Requirements & Qualifications

Education: Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related technical discipline.
Experience Profiles Welcomed:
- Experienced: Minimum of 6 months of dedicated IT helpdesk or desktop support experience (prior experience handling international clients is a major plus).
- Fresh Graduates: Highly encouraged to apply if backed by exceptional, fluent verbal and written English communication skills.
Technical Toolkit: Practical familiarity with Windows/macOS operating systems, remote desktop utilities (e.g., AnyDesk, TeamViewer, RDP), basic networking concepts (TCP/IP, DNS, VPNs), and standard office software suites.
Core Competencies: Meticulous analytical thinking, a highly disciplined approach to problem-solving under tight SLA timelines, and an adaptive nature suitable for dynamic night-shift operations.

🎁 Why Join Us?

Gain intensive experience managing enterprise-level IT environments for international corporate clients.
Accelerate your career path within global IT infrastructure and network administration.
Work inside a collaborative, energetic, and highly professional technical ecosystem.

📧 How to Apply

Ready to take ownership of global technical support challenges?

👉 Email your updated CV directly to: recruiting@technoholicas.com

⚠️ Mandatory Action: To prevent your application from being filtered out by the initial screening system, you must explicitly use the exact email subject line: "Desktop Support Specialist".

#ITJobsKarachi #DesktopSupport #ITHelpdesk #NightShiftJobs #KarachiJobs #TariqRoad #TechnicalSupport #WindowsSupport #macOS #FreshGraduates #InternationalClients #ITInfrastructure