Job Opportunity

blueEX is looking for a structured, detail-oriented, and proactive Service Coordinator to join our logistics and operations team at our Karachi office. If you possess exceptional tracking, communication, and problem-solving skills to manage international supply chain operations, we invite you to apply.

📋 Job Overview

Salary: PKR 50,000 per month
Timings: 09:30 AM to 06:00 PM
Location: Shahrah-e-Faisal, Karachi (Onsite)
Department: Operations & Customer Experience (Export Shipments)

🚀 Key Responsibilities

Shipment Monitoring: Coordinate closely with global destination teams to ensure the seamless execution and smooth final-mile delivery of export shipments from Pakistan.
Tracking & Updates: Proactively obtain and disseminate real-time status updates, including dispatch logs, transit milestones, customs clearance status, and final delivery confirmations.
Exception Handling: Resolve operational hurdles such as delivery delays, customs holds, documentation discrepancies, and coordinate delivery re-attempts with destination partners.
Client Advisory: Act as the primary bridge for clients, keeping them well-informed about documentation mandates, customs clearances, and shipment holds.
Reverse Logistics Management: Administer return/destroy workflows, communicating critical information to shippers regarding failed deliveries, lost/damaged packages, or force-return situations.
Data Logging & Reporting: Meticulously maintain shipment records, exception logs, escalations, and resolution trackers. Compile end-of-day reports and coordinate financial elements of return/destruction cases with the Finance Team.

🎯 Requirements & Qualifications

Education: Graduation degree in Business Administration, Supply Chain, Commerce, or a related field.
Technical Skills: Sound basic knowledge of MS Excel for maintaining daily operational logs and trackers.
Communication: Good command of written and spoken English with natural coordination instincts and strong professional interpersonal skills.
Attributes: High resilience for troubleshooting under deadlines and a customer-centric mindset.

📧 How to Apply

Ready to advance your career with a pioneer in logistics technology?

👉 Email your updated resume directly to: careers@blue-ex.com

⚠️ Important Note: You must use the exact subject line "Service Coordinator" in your email to ensure your profile is successfully prioritized by the recruitment team.

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