Technical Support Engineer (2 Openings)

Gaichums is hiring 2 skilled and motivated Technical Support Engineers to join our team in Rawalpindi! If you have a background in computer engineering, networking, or telecommunications, excellent English communication skills, and a passion for troubleshooting and client support, we invite you to apply. 💻🔧

Job Overview

🏢 Company: Gaichums
💼 Position: Technical Support Engineer (2 Vacant Positions)
📍 Location: Bahria Springs, Bahria Town Phase 7, Rawalpindi (On-site)
📌 Experience: 0–1 Year of relevant experience
🎓 Qualification: Bachelor's degree in Computer Engineering, Networking, or Telecommunications from a reputed university or institute

Key Responsibilities

🔍 Technical Troubleshooting: Research, identify, diagnose, and resolve hardware, network, system, and software issues.
📞 Client Support & Interaction: Ask targeted questions to understand client issues, maintain jovial relationships, and track tickets to full resolution.
📊 Log Analysis & Reporting: Receive and analyze log files for troubleshooting, prepare detailed action plans, and maintain accurate technical documentation and reports.
🤝 Collaboration & Coordination: Assist on-site technicians with hardware replacement, configuration, and execution of action plans.
📈 Project Management: Coordinate and oversee project tasks, communicate timelines and updates, and collaborate effectively with onsite teams, technical departments, clients, and vendors.
🧭 Team Support: Train junior engineers for day-to-day activities and escalate unresolved issues to internal teams when necessary.

Requirements & Qualifications

🎓 Education: Bachelor’s degree in Computer Engineering, Networking, or Telecommunications.
📌 Experience: 0 to 1 year of experience in a similar support or technical role.
🗣️ Communication: Excellent verbal and written English communication skills.

What We Offer

💰 Compensation: Market-competitive salary & performance-based annual increments
🎁 Rewards: Performance bonuses
🏖️ Leaves & Benefits: Annual leave encashment, 10 casual leaves, and 8 sick leaves
🏥 Additional Perks: Medical benefits, Gratuity, and a steady 2-day weekly off schedule

How to Apply

📩 Ready to take the next step in your IT career? Send your updated CV to resource@gaichums.com.

📝 Email Subject: Application – Technical Support Engineer

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